Website Pear Suite
About the Company
Pear Suite’s care navigation platform empowers staff to collect, visualize, understand, and act on social determinants of health data, enabling healthcare organizations to meet the social needs of their members and patients in a culturally sensitive, person-centered way.
Reports to: Director of Community Health
Care Navigators will work with community members, including older adults and those from diverse and underserved communities, to assess and address health and social service needs and promote well-being. Care Navigators will utilize a comprehensive assessment and a range of peer coaching strategies, including health education activities, friendly check-ins, and resource linking, all by phone. Care Navigators will engage with the community through in-person and virtual settings. Other duties may include community outreach and evaluation.
Participate in new team member orientation, as well as ongoing training
Clearly and efficiently follow provided processes and policies
Be prompt and thorough with scheduled engagements, follow-through, documentation, and tracking progress
Use your discretion and keep conversation topics appropriate
Converse in a friendly and engaged manner and show empathy and discretion by building rapport and creating a positive and welcoming experience for community members
Have a good sense of community and available resources available to community members to access
Utilize community resources, social services, and partnerships to meet community members’ needs.
Able to communicate effectively by relaying questions and concerns to staff and promptly responding to team-wide communications
Have cultural humility, knowledge, and awareness of community cultures and values
Other duties as assigned
Interest in serving community members of diverse backgrounds, cultures, ages, and abilities
Excellent written and verbal communication skills; comfortable communicating and engaging in person or by video conference and phone with staff, community members, family members, and community partners
Strong computer skills; ability to learn and operate web-based systems effectively (state-required programs)
Confidentiality when dealing with confidential matters or sensitive subjects by abiding by all HIPPA guidelines
Highly organized with attention to detail
Able to maintain professionalism and flexibility in times of change and improvement
High school diploma or equivalent
Access to a working computer
Reliable transportation for face-to-face outreach
Customer service and community healthcare experience a plus
English language skills required; other languages a plus
Nice to Have
Community Health Worker (CHW) certification
Community health work experience
Experience working with underserved communities
To apply for this job please visit app.trinethire.com.